FAQ

WHO CAN I CONTACT IN REGARDS TO MY ORDER AND GENERAL INQUIRES?

PLEASE EMAIL CONTACT@PRIMELIFECLOTHING.COM WITH ANY QUESTIONS. OUR ONLINE CUSTOMER SERVICE HOURS ARE ACTIVE MONDAY - FRIDAY (9:00 AM TO 5:00 PM PST)

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

PLEASE ALLOW 4-6 BUSINESS DAYS FOR ORDER PROCESSING AND VERIFICATION(UNLESS STATED OTHERWISE IN A PRODUCT DESCRIPTION). DOMESTIC ORDERS CAN EXPECT YOUR ORDER TO ARRIVE WITHIN 1-3 BUSINESS DAYS UPON SHIPMENT CONFIRMATION. (INCLUDING SATURDAYS)

WHY HAVEN'T I RECEIVED A TRACKING CONFIRMATION EMAIL YET?

TRACKING NUMBERS MAY TAKE UP TO 60 HOURS BEFORE UPDATING. YOU WILL RECEIVE AN EMAIL CONFIRMATION TO THE EMAIL ADDRESS YOU ENTERED ON YOUR ORDER. IF YOU HAVE NOT RECEIVED AN ORDER CONFIRMATION, THEN THE ORDER HAS NOT GONE THROUGH OR YOU DID NOT ENTER YOUR EMAIL ADDRESS CORRECTLY. PLEASE CONTACT CONTACT@PRIMELIFECLOTHING.COM. WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED PACKAGES.

DOMESTIC & INTERNATIONAL ORDERS?

PLEASE MAKE SURE THE SHIPPING ADDRESS IS CORRECT. WE ONLY SHIP TO THE ADDRESS PROVIDED WHEN ORDERING. REMEMBER TO INCLUDE SUITE, APARTMENT NUMBERS, ETC. TO ENSURE PROPERLY DELIVERY. MAKE SURE THE ZIP CODE IS ALSO CORRECT.

AN ITEM I WANT IS SOLD OUT? WHEN WILL YOU GUYS RE-STOCK?

UNLESS STATED OTHERWISE, WE DO NOT RE CREATE ITEMS ONCE THEY HAVE SOLD OUT.  WE RECOMMEND SIGNING UP FOR THE PRIME LIFE NEWSLETTER - ALL UPDATES IN REGARDS TO NEW RELEASES AND RE-STOCKS WILL BE SENT TO OUR SUBSCRIBED MEMBERS. IF YOU NEED ADDITIONAL INFORMATION PLEASE SEND AN EMAIL TO CONTACT@PRIMELIFECLOTHING.COM.

DO YOU SHIP INTERNATIONALLY?

YES! PLEASE MAKE SURE THE INTERNATIONAL SHIPPING ADDRESS IS IN ENGLISH AND FORMATTED CORRECTLY, LINE-BY-LINE.

CAN I RETURN MY ORDER?

UNFORTUNATELY, RETURNS, REFUNDS AND/OR CANCELLATIONS ARE CURRENTLY NOT ALLOWED FOR ONLINE PURCHASES. WE DO OFFER AN.EXCHANGE POLICY.

PLEASE READ THE FOLLOWING CAREFULLY.

THE PRODUCT MUST NOT BE WORN, ALTERED, OR WASHED. MERCHANDISE MUST BE RETURNED IN THE ORIGINAL CONDITION, IN THE ORIGINAL PACKAGING. PROOF OF PURCHASE IS REQUIRED FOR ALL EXCHANGES; NO EXCEPTIONS. ALL EXCHANGES MUST BE AUTHORIZED BY US BEFORE EXCHANGING ITEMS. SIMPLY CONTACT OUR CUSTOMER SERVICE TEAM BY EMAILING CONTACT@PRIMELIFECLOTHING.COM WITHIN 7 DAYS OF THE ORDER'S DELIVERY DATE WITH THE APPROPRIATE ORDER # . PLEASE BE SURE TO DOUBLE CHECK YOUR CART BEFORE CHECKING OUT AND THAT YOU ARE COMPLETELY SATISFIED WITH YOUR PURCHASE. PLEASE BE AWARE THAT THE CUSTOMER ASSUMES ALL SHIPPING COSTS FOR THE EXCHANGE. IF AUTHORIZED, STORE CREDIT WILL BE ISSUED(IN THE AMOUNT PAID EXCLUDING SHIPPING COSTS) OR AN EXCHANGE FOR AN EQUAL OR LESSER VALUE ITEM CAN BE CHOSEN. IF THE PRODUCT ARRIVES NOT AS DESCRIBED, THEN IT WILL BE SHIPPED BACK AND NO EXCHANGE WILL BE PROCESSED. AFTER RECEIVING THE MERCHANDISE, WE REQUIRE UP TO 5 BUSINESS DAYS TO PROCESS THE EXCHANGE.

CAN WE BECOME A PRIME LIFE STOCKLIST?

YES, WE ARE ALWAYS INTERESTED IN POTENTIAL STOCKLIST OPPORTUNITIES. EMAIL US AT CONTACT@PRIMELIFECLOTHING.COM FOR ANY INQUIRES.

WHEN ARE YOU RELEASING MORE PRODUCT?

ANY NEW COLLECTION OR ITEM RELEASES WILL BE ANNOUNCED VIA OUR SOCIAL NETWORKS & NEWSLETTER. BE SURE TO STAY-UP-TO DATE ON ALL PRIME LIFE PRODUCTS BY FOLLOWING US OR SUBSCRIBING TO OUR NEWSLETTER.

CHECK OUR SOCIAL MEDIA PAGES BY CLICKING THE FOLLOWING LINKS:

INSTAGRAM, TWITTER, FACEBOOK.